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ACD/MIS Call Center Functions
 

Automatic Call Distribution, better known as ACD, is a system used by departments that receive a large number of incoming calls.

ACD is designed to allow a small number of agents to receive a large number of calls.

ACD controls the call flow to ensure efficient handling as quickly as possible by competent agents.

ACD automatically routes calls so they are answered in the order of arrival and ensures the workload is equally distributed among agents.

 
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